Refund Policy

We hope that your toanga delights you and will be a pleasure to you. If you are dissatisfied with your purchase, you may return your item within 7 days of delivery for a full refund, subject to meeting the requirements of our refund policy.

Returns Policy

You may return new items sold by Sands Carving Studio within 30 days of delivery for a full refund provided the following conditions are met..

  1. Contact our studio online by email at contact@sandscarvingstudio.com or by phone 0064223099216 to initiate a return. You’ll need to provide your order number, contact details and reason for return.
  2. Items to be returned should be in their original product packaging with the original product tags attached and with all paperwork Including a copy of your shipping confirmation email or order confirmation email in the package.
  3. All shipping return charges must be pre-paid. We cannot accept C.O.D deliveries. We require that returned items are insured during delivery to safeguard against loss.
  4. If an item sent is damaged or defective, the customer must make contact within 48 hours of receiving the item, else this will not be refunded for.

All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order excluding any delivery charges within 15 business days of receiving your returned item. Sands Carving Studio will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.

Please ensure that you take a printed copy of your online tax invoice/ order email to confirm your purchase details.

Goods are eligible for refund provided that they are in as new condition and are accompanied by proof of purchase and original packaging.

Definition of 'As New Condition': The item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of wear. Determination of an item matching the definition of “As New Condition” is at the sole discretion of Sands Carving Studio.

Special orders and pieces of jewellery hand-made to customer specification are not eligible for refund.

Consent

  • By using this web site you are agreeing to the terms of this returns policy.
  • We reserve the right to modify our returns policy as our business needs require.
  • We will post such changes on our website, after which, your continued use of the web site shall be deemed to be your agreement to the modified terms.